- 01What is AI automation?
- AI automation (process automation with artificial intelligence) means software that takes over repetitive tasks in a business and uses artificial intelligence where understanding is needed: reading emails and documents, writing replies, classifying requests. The remaining steps (saving to the CRM, sending an email, issuing an invoice) run automatically, following clear rules.
- 02What is an AI agent?
- An AI agent is an assistant built on a language model that receives a goal, decides the steps on its own and uses tools: it looks up information, fills in forms, writes to the CRM or sends messages. Unlike a simple chatbot, an AI agent sees a task through to the end and asks a person for help only when it is unsure.
- 03What are automated workflows?
- An automated workflow is a sequence of steps that starts on its own when something happens: a new website enquiry, an incoming email, an invoice or a server alert. Each step takes the data from the previous one, so nobody has to copy information from one app to another.
- 04Which processes are worth automating first?
- The repetitive ones, with high volume and clear rules: replying to enquiries and qualifying leads, common questions on WhatsApp, entering invoices, weekly reports and server monitoring. The free audit shows you which of them give you back the most time.
- 05What tools do you use?
- We work with n8n (an automation platform we can host on your servers), leading AI models, APIs and webhooks, plus the apps you already use: CRM, email, WhatsApp Business, invoicing software and online shops.